Purchase Guarantee From Indoteak Patio
Get Satisfaction Guarantee !
Our Promise and Commitment We are committed to providing you the most complete selection of quality products, at the best quality at very competitive and cheap prices, from the most helpful product experts in the business. Great Products at Great Prices. Workable Price and High class quality. We do our best every day to ensure that our prices are the best you can find anywhere. We constantly check our prices to verify you are getting the best value.
- Claims are allowed up to 2 (two) month from the date of arrival at the port of destination. Contact us for extending months.
- Delay in claim submission will be reviewed on case by case basis.
- The purchase guarantee applies to claims against our product shipped to you with the following conditions :
- Wood failure resulting in the inability of the goods to be used, even after competent repair.
- Wood joints and/or connections are broken.
- Non wood hardware is missing or broken.
- Non wood hardware is rusty.
- All claims will be substantiated by photographs or digital images clearly showing the claim filed as per our purchasing guarantee. Verbal explanations need to accompany the submitted images for clarification. Photos or images may be sent by post or by email.
- Claims for problems are failure of non wood components to be substantiated by photographs or images in same manner as for wood claims.
- All claims will be processed within on week of receipt with a decision on claim given within 10 days of receipt.
- Any claim may be rejected if:
- The claim is not connected to purchasing & shipment data.
- The claim is late as per item 1 and 2 above.
- No photograph and / or digital image is supplied.
- No explanatory data is provided with the image to clearly explain the problem.
- Our guarantee is for replacement of goods or cash credit against future orders and does not include any other cost such as freight, re stocking or other charges.
Please do not hesitate to discuss with us your range target price for your order plan, quantity, delivery time etc. We will take good solutions !